Ordering Enquiries
CONTACTING CUSTOMER SERVICES:
(Distribution & customer services are handled by The Book Service (TBS). US and Canadian orders are handled by Random House Inc - for addresses see below).
If you have a question about an order you have already placed:
You can make an enquiry about an outstanding order or check your order history via MY SHIRE.
To review the items you have ordered or to check on the status of any outstanding shipments simply follow the link above and click on the 'View details' link of the order you are interested in. If, having reviewed the details of your order, you need to contact Customer Services, click on the 'Make an enquiry' link at the top of that page.
For all other sales related queries:
UK, Europe and rest of World:
Email: ospreyandshired2c@tbs-ltd.co.uk
Tel: +44 (0)1206 256002
USA and Canada:
Email: ecustomerservice@randomhouse.com
Phone Toll free: 866 620 6941
Distribution & Customer services in the UK, Europe and the Rest of the World are handled by TBS:
Shire Customer Services
TBS (The Book Service)
Frating Distribution Centre
Colchester Road
Frating Green
Colchester
Essex CO7 7DW
UNITED KINGDOM
Distribution & Customer services in the US and Canada are handled by Random House Inc:
Shire Customer Services
Random House Customer Service
400 Hahn Road
Westminster
MD 21157
USA
Trade Enquiries
Trade Customers
UK, EUROPE and REST OF WORLD:
Order by Phone: +44 (0)1865 811332
Order by fax: +44 (0)1865 242009
Order by email: orders@gbs.tbs-ltd.co.uk
For trade enquiries please email: sue@shirebooks.co.uk
US and CANADA order enquiries:
Osprey Publishing Inc.
443 Park Avenue South
New York
NY 10016 USA
Phone: 1 212 685 5560
Fax: 1 212 685 5836
Email: ospreyusa@ospreypublishing.com
Office hours:
09.30-17.30hrs EST, Monday-Friday
General Enquiries
Head Office UK
If you wish to contact Sales and Marketing, Editorial, Production and Design, Finance, Rights & Licensing or Shire & Old House website.
Shire & Old House
Midland House
West Way
Botley
Oxford OX2 0PH
UNITED KINGDOM
Tel: +44 (0)1865 811332
Fax: +44 (0)1865 242009
Opening Hours:
Mon to Fri: 8:30AM – 5:30PM
Click here to find our office.
(Please note: These are the business premises of Shire & Old House. There is no retail outlet at this address. Please make an appointment if you need to visit our offices.)
Office hours:
0900–1700hrs GMT – Monday–Friday
CONTACTING CUSTOMER SERVICES:
(Distribution & customer services are handled by The Book Service (TBS). US and Canadian orders are handled by Random House Inc - for addresses see below).
Publishing Services
If your organization is interested in commissioning an illustrated book in a Shire series style or any other format, please call or write to our Custom Publishing division at the UK Head Office.
Further details can be found on our website: www.shirecustompublishing.com
Or email laura.callaghan@shirebooks.co.uk
Authors and Artists
If you wish to contact Shire & Old House authors or artists, or to find out how to become a contributor:
Contacting authors and illustrators
We do not disclose the contact details of our contributors directly to the public, though we can forward correspondence regarding Shire & Old House titles to the authors. If you wish to contact our authors or illustrators, please send a letter to the Editorial department at our Head Office in the United Kingdom or email shireeditorial@shirebooks.co.uk. Our editors will be happy to forward your correspondance to the authors and artists concerned.
Writing for Shire & Old House
We are delighted to consider new title proposals for our established series, although we do NOT accept unsolicited manuscripts.
If you would like to propose a title for publication, please submit a short synopsis of not more than 2,000 words to the following address:
Commissioning Editor
Editorial Department
Shire & Old House
Midland House
West Way
Botley,
Oxford
OX2 0PH
United Kingdom
Alternatively you can email your synopsis to: shireeditorial@shirebooks.co.uk
A synopsis should comprise a brief overview of the nature of your proposal and outline of chapter headings and content; a list of available source material on which the research will be based; and sample copies of illustrations that will accompany the title or article, together with details of where others will be obtained from.
Please note that there is no need to delve into the depths of the subject at this stage, as the synopsis serves only to give us an introduction to the proposed title. Should the synopsis be suitable and of good quality, further details can be requested and discussed. While we cannot guarantee to publish any submitted proposals, we will certainly give each one our full consideration.